faqs
Frequently Asked Questions
Q How do I book tickets for events?
Please click here to be directed to the Box Office section of the website.
Q Can I swap my tickets from one performance to another?
No, tickets cannot be exchanged from one performance to another.
Q Where do I collect my tickets and what must I bring with me?
Tickets that have been requested to be kept at Box Office for collection can be collected at anytime the Box Office is open. You MUST bring the credit/debit card used to do the booking, a valid form of ID and reference number. Please Click Here for Box Office opening hours.
Q What is the service charge when booking tickets and how can I avoid this?
Service charge is a charge for the service of booking tickets over the phone or the internet. Service charge can be avoided by booking in person at the Box Office or by sending in a postal booking with a cheque and covering letter. Unfortunately we cannot accept postal bookings for popular events that are expected to sell out quickly.
Please contact Odyssey Arena Box office on 028 9073 9074 before sending in a postal booking.
Q How can the Odyssey Arena sell out of tickets for a concert in a matter or minutes?
As with all Odyssey Arena events, tickets are made available to simultaneously purchase by a number of methods including the Arena Box Office (in person or by phone), via over 70 Ticketmaster outlets, Ticketmaster's credit card booking hotline and online via Ticketmaster's website. With thousands of people all calling and going online at the same time, the demand for tickets is extremely high and tickets can quickly sell out.
Q I have lost my ticket for a forthcoming event what should I do?
Please go back to your point of purchase either the Ticketmaster outlet or Odyssey Arena Box Office. You can contact the Odyssey Arena Box Office on 028 9073 9074.
If you purchased tickets online please call Ticketmaster's Customer Services phone line on 0844 277 9964 (Northern Ireland) 003531 648 6060 (Rep of Ireland).
Q Can I get a refund on tickets?
Once purchased, tickets cannot be exchanged or refunded unless there is a cancellation or postponement of the event.
Q I'm interested in booking a corporate suite for an event what do I do? Please click here to be directed to the Corporate Hospitality section of the website.
Q I'm looking for contact numbers for venues in the Odyssey Pavilion?
Please click here to be directed to the Odyssey Pavilion website. You can get information on bars, restaurants, Odyssey Bowl, Storm Cinema and W5.
Q Can I bring food and drink into the Arena?
Neither food nor drink can be taken into the arena from outside the building.
A range of hot and cold food and drinks are available throughout the Arena.
Q How do I get to Odyssey Arena?
Please click here to visit the Getting Here section of the website.
Q Is there a bus that runs to the Odyssey Arena?
Translink's Metro Service Number 26, 26a & 26b leaves Belfast City Centre at Donegall Square West and makes a stop outside the Odyssey Pavilion. Please contact Translink on 028 90 66 66 30 for timetable enquiries.
Q Can I bring cameras into the Arena?
The use of cameras in the Arena varies depending on the event. Professional cameras are not permitted and audio and visual recording of a show are prohibited at all times.
During Ice Hockey games cameras are permitted, however the use of flash photography is prohibited during play.
With regards to concerts, standard personal cameras are usually permitted unless stated otherwise by the Promoter. Please contact Odyssey Arena on 028 9076 6000 to check the camera policy at the event you will be attending.
Flash photography is prohibited during 'theatre style' shows.
Q Are there any age restrictions for events?
Under 14's should be accompanied by an adult. The standing area at shows is restricted to over 16's only.
Q When I enter the Arena can I get back out again?
The Odyssey Arena operates a no re-admission policy. For security purposes once visitors have entered the venue they may not leave and re-enter.
Q Is there an ATM machine in the Arena?
There is not an ATM machine located inside the Odyssey Arena however there are two ATM machines located outside the Odyssey Pavilion and one outside adjacent to the Odyssey Arena Box Office. Please note that due to the Arena's no re-admission policy customers are advised to use ATM machines before entering the building.
Q What is the Odyssey Arena's smoking policy?
The Odyssey Arena is a no smoking building. Customers leaving the building will not be permitted to re-enter.
Q Can you visit the Arena for public ice skating?
No, the ice is used for Belfast Giants home games and not for public skating.
Q Can I wear Sports Jerseys in the Arena?
Sporting colours or tops are not permitted, except for Ice Hockey jerseys.
Q What items are not permitted into the building?
Prohibited items include, but are not limited to:
- Bottles
- Cans
- Sticks
- Air horns
- Weapons or fireworks
- Alcohol or other beverages and food not sold at Odyssey Arena
- Illegal drugs or noxious substances
- Professional cameras, sound and/or video recording devices
- Helium balloons
- Umbrellas
- Pets (Except guide dogs and animals assisting visitors with disabilities)
Q What is the Odyssey Arena's admission policy?
No person shall be admitted into any event in the Arena without holding a valid ticket to the event.
Odyssey Arena reserves the right to refuse admission of intoxicated patrons. Persons denied entry into the facility will not be offered a refund. Once inside the Arena patrons who become intoxicated are subject to ejection from the event.
Persons who fail to abide by Arena policies are subject to ejection from the facility. Any person who is violating Arena policy will be asked to correct their behaviour. If they fail to do so in a timely fashion, ejection will occur. Individuals who have been ejected must vacate the Arena property.
Any person seen using a laser pointer will be escorted out of an event.
Please click here to view Odyssey Arena House Rules.
Q Can a charity organise a collection at an event?
Permission for collecting contributions inside the Arena must be agreed through the promoter who is staging the event. Please Contact Odyssey Arena on 028 9076 6000 for further details.
Q What car parking facilities are available if I was going to an event at the Arena?
Please click here to enter the Car Park section of the website.
Q Are there hotel / lodging accommodations nearby?
The nearest hotel is the Hilton which is a 10 minute walk away from the venue. To make a reservation contact The Hilton on 028 9027 7000.
Please visit the Belfast Visitor & Convention Bureau site for more information on accommodation. www.gotobelfast.com
Q I bought merchandise at an event but its too small/large can I get it exchanged?
Concert merchandise sold in the Odyssey Arena is done so on behalf of the merchandise licensee's and no stock is retained on-site after the event (unless it's part of a run of shows). We will be happy to put you in touch with the relevant licensee for your event, however the Sale of Goods Act 1979 does not require them to exchange incorrect sizes, this will be at their discretion. Please contact Odyssey Arena on 028 9076 6000 and we will provide merchandise contact details for you.
Q Where are First Aid facilities located?
Fully trained staff cover two first aid areas on the concourse and ground floor levels. Medical facilities can be arranged in advance, or will be on site in an emergency.
Q Does Odyssey Arena offer tours?
No we are not able to conduct educational tours at the Odyssey Arena.
